Refund policy

Refund Policy for The Bitter Gay Co.

Effective Date: [October 17, 2023]

Thank you for shopping at The Bitter Gay Co. We are committed to providing high-quality products and services to our valued customers. Please read the following refund policy carefully before making a purchase.

1. Refund Eligibility

• We only process refunds for products that have been damaged during shipping. If you receive a damaged product, please contact our customer support team at TheBitterGayCo@gmail.com within 7 days of receiving the item.

2. Damaged Products

• To be eligible for a refund due to shipping damage, you must provide photo evidence of the damaged product and the packaging it arrived in.

3. Refund Process

• Once we receive your email with the required evidence, our team will assess the situation. If the damage is confirmed to be a result of shipping, we will initiate a refund.

4. Refund Amount

• The refund amount will be equivalent to the purchase price of the damaged item, excluding any shipping charges.

5. Refund Method

• Refunds will be processed using the original payment method used for the purchase.

6. Timeframe for Refund

• Please allow up to 14 business days for the refund to be processed after it has been approved.

7. Contact Information

• For any questions or concerns regarding this refund policy, please contact us at [insert contact email].

8. Policy Updates

• The Bitter Gay Co. reserves the right to update or modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting to the website.

By making a purchase on The Bitter Gay Co. website, you acknowledge and agree to this refund policy.

Thank you for being a valued customer of The Bitter Gay Co. We appreciate your business!

Sincerely,

Kevin Thompson

Owner/ Founder